Shipping policy
This Shipping Policy applies to orders placed with KAELIN.
Company name: KAELIN LONDON LTD
Store name: KAELIN
Company address: SUITE 2948 5 BRAYFORD SQUARE, LONDON, UNITED KINGDOM E1 0SG
Customer service email: Kaelin-London-Ltd@outlook.com
1. Shipping Options
We offer the following shipping options:
- Standard Shipping: 7-15 business days
- Express Shipping: 3-5 business days
Available shipping methods and costs will be shown at checkout before you place your order.
2. Processing Time
Orders are usually processed before dispatch. Processing time is separate from shipping time and may vary during busy periods, promotions, public holidays, or due to stock availability.
Once your order has been dispatched, you will receive a shipping confirmation email where applicable.
3. Delivery Timeframes
Estimated delivery times begin after the order has been dispatched, not from the date the order is placed.
Standard Shipping usually takes 7-15 business days.
Express Shipping usually takes 3-5 business days.
Business days do not include weekends or public holidays.
Delivery times are estimates only and are not guaranteed unless expressly stated at checkout.
4. Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
KAELIN is not responsible for delays, failed deliveries, lost parcels, or additional costs caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee changes can be made once the order has been processed or dispatched.
5. Customs, Duties, and Taxes
For international orders, customs duties, import taxes, clearance fees, or other charges may be applied by the destination country or region.
These charges are the responsibility of the customer unless otherwise stated at checkout. KAELIN is not responsible for delays caused by customs procedures.
6. Lost, Delayed, or Damaged Parcels
If your parcel is delayed, lost, or arrives damaged, please contact us with your order number and any relevant details.
We will work with the shipping carrier where appropriate to investigate the issue and offer a suitable solution in line with our policies and applicable consumer laws.
7. Failed Delivery or Returned Parcels
If a parcel is returned to us due to an incorrect address, failed delivery attempt, refusal to accept the parcel, or failure to collect it, we may contact you to arrange reshipment.
Additional shipping fees may apply. If a refund is requested, original shipping costs and any return-related costs may be deducted where permitted by law.
8. Contact Us
If you have any questions about shipping or delivery, please contact us at:
Customer service email: Kaelin-London-Ltd@outlook.com