Terms of service

Terms of Service

These Terms of Service apply to your use of the KAELIN store and any purchases made from KAELIN.

Company name: KAELIN LONDON LTD
Store name: KAELIN
Company address: SUITE 2948 5 BRAYFORD SQUARE, LONDON, UNITED KINGDOM E1 0SG
Customer service email: Kaelin-London-Ltd@outlook.com

1. Overview

By accessing our store, browsing our products, or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our store or purchase from us.

2. Products and Descriptions

We make reasonable efforts to ensure that product descriptions, images, prices, colours, sizes, and availability are accurate. However, minor differences may occur due to screen settings, photography, or manufacturing variations.

We reserve the right to update, change, or discontinue products at any time without prior notice.

3. Orders

When you place an order, you are making an offer to purchase the selected products. An order is only accepted once we confirm it or dispatch the products.

We reserve the right to refuse, cancel, or limit any order where necessary, including where:

  • The product is unavailable;
  • Payment cannot be authorised;
  • There is an error in product information or pricing;
  • We suspect fraudulent, abusive, or unlawful activity;
  • Delivery to your location is unavailable.

If we cancel an order after payment has been made, we will refund the amount paid using the original payment method where possible.

4. Prices and Payment

All prices are shown in the currency displayed at checkout. Prices may change at any time without notice.

You agree to provide accurate and complete payment information. Payment must be received and authorised before your order is processed.

Any taxes, customs duties, import fees, or other charges imposed by your country or region are your responsibility unless otherwise stated at checkout.

5. Shipping and Delivery

Delivery times are estimates only and are not guaranteed unless expressly stated. We are not responsible for delays caused by customs, courier issues, incorrect delivery information, weather, public holidays, or events outside our reasonable control.

You are responsible for providing accurate shipping details. If an order is delayed, lost, or returned due to incorrect information provided by you, additional costs may apply.

6. Returns and Refunds

Returns, cancellations, exchanges, and refunds are handled according to our Returns and Refund Policy.

Nothing in these Terms of Service affects your statutory rights under applicable consumer protection laws.

7. Use of Our Store

You agree not to use our store or services for any unlawful, harmful, abusive, fraudulent, or unauthorised purpose.

You must not:

  • Interfere with the operation or security of the store;
  • Attempt to access systems, data, or accounts without permission;
  • Upload or transmit viruses, malicious code, or harmful content;
  • Use our content, products, or services in a way that infringes the rights of others.

We may suspend or restrict access to our store if we believe these terms have been breached.

8. Intellectual Property

All content on our store, including text, images, graphics, logos, product names, designs, and layout, is owned by or licensed to KAELIN LONDON LTD, unless otherwise stated.

You may not copy, reproduce, distribute, modify, sell, or use our content for commercial purposes without our prior written consent.

9. Account Information

If you create an account, you are responsible for keeping your login details secure and for all activity under your account.

You agree to provide accurate and current information and to update it when necessary.

10. Limitation of Liability

To the fullest extent permitted by law, KAELIN LONDON LTD will not be liable for indirect, incidental, special, or consequential losses arising from your use of our store or purchase of our products.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

11. Events Outside Our Control

We are not responsible for failure or delay in performing our obligations where this is caused by events outside our reasonable control, including courier delays, customs delays, strikes, natural events, technical failures, government actions, or supply chain disruption.

12. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will be posted on our store. Your continued use of the store after changes are posted means you accept the updated terms.

13. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes will be subject to the courts of England and Wales, unless applicable consumer protection laws provide otherwise.

14. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Customer service email: Kaelin-London-Ltd@outlook.com